System Support Engineer

5 days ago

Chichester, West Sussex, United Kingdom GB010 Marsh Corporate Services Full time

Job Summary:

GB010 Marsh Corporate Services is seeking a highly skilled System Support Engineer to join our team. As a System Support Engineer, you will play a key role in the engineering and support aspects of application middleware components, overseeing the technical design, development, and maintenance of application infrastructure components.

Key Responsibilities:

  • Provide on-call rotational production technical support, manage severity level 1 issues, and implement change controls.
  • Ensure application availability, reliability, stability, and document root cause analysis of all in-scope incidents.
  • Participate in OS upgrades, application migrations, and projects requiring infrastructure implementation and/or changes.
  • Assist with application releases and processes.
  • Create and maintain technical documents such as knowledge base articles, infrastructure diagrams, and FAQs.

Requirements:

  • Experience handling large MS.NET and IIS based windows and web applications.
  • A good awareness of Microsoft.NET technology.
  • Excellent experience administrating applications on Window Servers (2012/2016/2019).
  • Strong experience in application troubleshooting, including reviewing logs, using Sys Internals tools, etc.
  • Good knowledge on patching procedures for Windows OS,.NET, Java, etc.
  • Exposure to Microsoft SQL server 2016/2019 (including SQL Scripting experience) is preferred.

Preferred Qualifications:

  • Strong knowledge of cloud computing technologies and environments (AWS and Azure) as well as containerization (Docker).
  • Strong knowledge of PowerShell scripting.
  • Basic network troubleshooting, including experience using listener, netstat, fiddler, trace-routing, and reviewing port configuration, etc.
  • Strong understanding of SSL Certificate management.
  • Experience with application account management (Active Directory service accounts, local accounts, database users).
  • Strong understanding of DNS and Load Balancing concepts.
  • Experience in at least one end-user ticket management system (e.g. Service Now).
  • Experience using monitoring tools such as DataDog, Splunk, etc.
  • Demonstrable proficiency in patching procedures for OS,.NET, Java, etc.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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