Customer Service Representative

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Macildowie Recruitment and Retention Full time
Customer Service Advisor

We are currently recruiting for a Customer Service Advisor on behalf of a leading technology solutions company. This is an exciting opportunity to join a fast-growing business that prioritises exceptional customer care and innovation in all aspects of its operations.

The Role:

As a Customer Service Advisor, you will be the first point of contact for customers, delivering top-quality support via phone, email, and chat. Your role will involve answering enquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Responding to customer enquiries with professionalism and accuracy.
  • Providing clear and timely information about products, services, and technical support.
  • Resolving customer issues at first contact wherever possible.
  • Logging interactions in the company's CRM system.
  • Collaborating with internal teams to improve the customer experience.
  • Identifying areas for improvement in service delivery.
What We're Looking For:

We are seeking individuals who are passionate about delivering excellent customer service. Ideal candidates will have:

  • Previous experience in a customer service or client-facing role.
  • Strong communication skills, both verbal and written.
  • A detail-oriented approach to problem-solving.
  • The ability to manage multiple tasks and work under pressure.
  • Experience with CRM systems and Microsoft Office.
What's on Offer:

We offer a competitive salary and a range of benefits, including full training and opportunities for career development. You will also have the chance to join a collaborative, supportive work environment and a growing company with real prospects for progression.

If you believe you have the skills and enthusiasm to thrive in this role, we encourage you to apply. Please submit your CV, including your home postcode, to ensure that your application is reviewed by the relevant consultant.

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