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Service Desk Coordinator

2 months ago

Redhill, Surrey, United Kingdom Lynx Recruitment Ltd Full time

Job Summary:

Lynx Recruitment Ltd is working with a growing Managed Service Provider who are seeking a Service Desk Coordinator to join their Service Desk team. The successful candidate will be responsible for communicating with customers, colleagues, and 3rd party vendors in a fast-paced environment.

Key Responsibilities:

  • Providing exceptional customer service to internal and external stakeholders
  • Managing and resolving technical issues in a structured and methodical manner
  • Utilizing a Ticketing/Logistics system to track and resolve issues
  • Collaborating with cross-functional teams to ensure seamless service delivery

Requirements:

  • Experience in a customer service role with a focus on technical support
  • Strong understanding of technical concepts and systems
  • Ability to work in a fast-paced environment with multiple priorities
  • Excellent communication and problem-solving skills

What We Offer:

A dynamic and supportive work environment with opportunities for growth and development.