IT Support Specialist

1 week ago


Redhill, Surrey, United Kingdom Proactive Appointments Full time

Service Desk Analyst – Inside IR35 – Hybrid

We are urgently seeking a Service Desk Analyst to join our team on a contract basis, with the possibility of extension. This is a hybrid role, requiring 2 days per week on-site.

As a Service Desk Analyst, you will be responsible for providing technical support to our clients in a busy environment. Your key skills will include:

  • 2+ years' experience in Service Desk support, preferably in a technical customer-facing role
  • Working knowledge of ITIL framework and ability to demonstrate this in a practical way
  • Excellent troubleshooting and problem resolution skills
  • Strong experience of Microsoft Windows 11 support and installation
  • Strong Microsoft Office and Office 365 skills
  • Active Directory and account administration experience
  • Ability to work with procedures and maintain strong documentation skills
  • Excellent customer service skills and ability to build strong relationships across IT teams and with the business
  • Experience working to Service Level Agreement targets


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