Technical Analyst
1 day ago
Mckinlay Law is a leading international law firm that offers a unique and challenging work environment. Our team is passionate about delivering exceptional results and we are committed to providing our employees with the best possible training and development opportunities.
The RoleWe are seeking a 1st Line IT Support Analyst to join our team who has experience in a similar role in an international law firm. The successful candidate will be responsible for providing technical support to attorneys, paralegals, and staff for hardware, software, and network-related issues.
The estimated salary for this role is $70,000 - $90,000 per annum, depending on experience, and we also offer a range of benefits including assistance with early morning travel if necessary.
Responsibilities- Respond to incoming calls and emails in a timely and professional manner.
- Diagnose and resolve user problems efficiently.
- Escalate calls to the next level of service as necessary and follow up with users to ensure successful problem resolution.
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