Service Delivery Specialist

3 weeks ago

Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

Service Delivery Specialist

Are you a skilled IT professional looking for a challenging role in service delivery? We have an exciting opportunity for a Service Delivery Specialist to join our team at Markerstudy Group.

Key Responsibilities:

  • Support the management of service delivery processes to ensure high-quality service levels to customers.
  • Contribute to the analysis and resolution of incidents and service events to maintain system stability and availability.
  • Develop and maintain operational reporting, providing trend analysis and insights to improve service delivery.
  • Identify and implement operational process and practice improvements to increase efficiency and effectiveness.

Requirements:

  • Proven experience in IT operations, incident management, and change management.
  • Strong analytical and problem-solving skills, with the ability to master new skills quickly.
  • Excellent communication and coordination skills, with the ability to manage multiple priorities.
  • Knowledge of ITIL framework and data analytics tools such as Excel and PowerBI.

About Us:

Markerstudy Group is a leading Managing General Agent in the UK, specializing in niche motor insurance. We pride ourselves on our underwriting strategy, skilled underwriting technicians, and excellent working relationships with professional UK insurance intermediaries.

What We Offer:

  • A collaborative and fast-paced work environment.
  • Competitive salary and benefits package, including annual leave, health cash plan, and life assurance.
  • Hybrid working model, with the option to work from our offices in Peterborough, Chesterfield, Sunderland, or Tunbridge Wells.

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