Service Delivery Specialist

3 weeks ago


Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

Service Delivery Specialist

Markerstudy Group is seeking a skilled Service Delivery Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.

Key Responsibilities:

  • Support the management of Service Delivery processes to maintain system stability and availability.
  • Contribute to the development of a continuous improvement culture to improve practices, knowledge, skills, and processes.
  • Provide expertise in technical and operational processes and practices.
  • Support the Major Incident Management and Problem Management processes.
  • Champion continuous improvement through learning and root cause analysis.
  • Undertake service delivery activities with service partners to ensure service levels are maintained.
  • Contribute towards developing a collaborative, high-performing team.
  • Creation of operational reporting, providing trend analysis and insights.
  • Identify and implement operational process and practice improvements.
  • Support the Change Management process/Change Approval Body.
  • Assist with operational governance and technology audits.
  • Develop and maintain system metrics and monitoring.

Requirements:

  • Working in IT Operations, Incident/Problem and Change Management.
  • Analytical mindset and problem-solving.
  • Ability to master new skills quickly.
  • Coordinating & managing operational processes.
  • Developing and maintaining metrics and monitoring.
  • Strong communication; capable of managing multiple priorities.
  • ITIL framework.
  • Confidence to challenge current ways of working.
  • Data analytics and tools such as Excel and PowerBI.

About Us:

Markerstudy Group is one of the largest Managing General Agents in the UK. We specialize in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.

What We Offer:

  • A collaborative and fast-paced work environment.
  • Days annual leave plus Bank Holidays and the ability to buy an additional five days holiday.
  • Health Cash Plan.
  • A benefit scheme that offers discounts and cashback on shopping, restaurants, travel, and more.
  • Life Assurance 4x annual salary.
  • Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.


  • Peterborough, Peterborough, United Kingdom OXEO SELECT LIMITED Full time

    Job OverviewService Delivery Specialist£30,000 - £34,000 + Bonus Schemes (OTE £33K-£38K) + 33 Days Holiday + Overtime + Company Van + Progression + TrainingKey Responsibilities:Deliver exceptional service to customers in the Peterborough to Leicester area.Maintain and repair equipment to ensure optimal performance.Collaborate with the team to achieve...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistAre you a skilled IT professional looking for a challenging role in service delivery? We have an exciting opportunity for a Service Delivery Specialist to join our team at Markerstudy Group.Key Responsibilities:Support the management of service delivery processes to ensure high-quality service levels to customers.Contribute to the...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistAre you a skilled IT professional looking for a challenging role in service delivery? We have an exciting opportunity for a Service Delivery Specialist to join our team at Markerstudy Group.Key Responsibilities:Support the management of service delivery processes to ensure high-quality service levels to customers.Contribute to the...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistAre you a detail-oriented and analytical professional looking to make a meaningful impact in the world of IT operations? We're seeking a skilled Service Delivery Specialist to join our team at Markerstudy Group.Key Responsibilities:Support the management of Service Delivery processes to ensure seamless service operations.Contribute...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistAre you a detail-oriented and analytical professional looking to make a meaningful impact in the world of IT operations? We're seeking a skilled Service Delivery Specialist to join our team at Markerstudy Group.Key Responsibilities:Support the management of Service Delivery processes to ensure seamless service operations.Contribute...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistAre you a detail-oriented and analytical professional looking to make a meaningful impact in the world of IT operations? We're seeking a skilled Service Delivery Specialist to join our team at Markerstudy Group.Key Responsibilities:Support the management of Service Delivery processes to ensure seamless service operations.Contribute...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistAre you a detail-oriented and analytical professional looking to make a meaningful impact in the world of IT operations? We're seeking a skilled Service Delivery Specialist to join our team at Markerstudy Group.Key Responsibilities:Support the management of Service Delivery processes to ensure seamless service operations.Contribute...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistMarkerstudy Group is seeking a skilled Service Delivery Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Support the management of Service Delivery processes to maintain system stability and...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistMarkerstudy Group is seeking a skilled Service Delivery Specialist to join our team. As a key member of our IT Operations team, you will play a critical role in ensuring the stability and availability of our systems.Key Responsibilities:Support the management of Service Delivery processes to maintain system stability and...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistMarkerstudy Group is seeking a skilled Service Delivery Specialist to join our team. As a key member of our IT Operations team, you will play a critical role in ensuring the stability and availability of our systems.Key Responsibilities:Support the management of Service Delivery processes to maintain system stability and...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistMarkerstudy Group is seeking a skilled Service Delivery Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Support the management of Service Delivery processes to maintain system stability and...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistMarkerstudy Group is seeking a skilled Service Delivery Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Support the management of Service Delivery processes to maintain system stability and...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery SpecialistMarkerstudy Insurance Services Limited is seeking a skilled Service Delivery Specialist to join our team. As a key member of our operations team, you will play a crucial role in supporting Service Operations and the wider business through the management of Service Delivery processes.Key Responsibilities:Support the Major Incident...


  • Peterborough, Peterborough, United Kingdom Royal Mail Full time

    Delivery Specialist RoleWe are seeking a skilled Delivery Specialist to join our team at Royal Mail. As a Delivery Specialist, you will be responsible for delivering mail and packages to customers across the region.About the RoleThis is a permanent contract position, working 24 hours per week, with a flexible schedule that includes weekends. You will be...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery AnalystWe are seeking a skilled Service Delivery Analyst to join our team at Markerstudy Insurance Services Limited (MISL). As a key member of our operations team, you will play a critical role in supporting our service delivery processes and contributing to the stability and availability of our systems.Key Responsibilities:Support the...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery AnalystWe are seeking a skilled Service Delivery Analyst to join our team at Markerstudy Insurance Services Limited (MISL). As a key member of our operations team, you will play a critical role in supporting our service delivery processes and contributing to the stability and availability of our systems.Key Responsibilities:Support the...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery Operations SpecialistFantastic opportunity to contribute to a well-established team within a vibrant, growing business.This is a hybrid position that can be based from either of our offices in the UK.Role Purpose:Supporting Service Operations and the wider business through the management of Service Delivery processes.Contribute to the system...


  • Peterborough, Peterborough, United Kingdom Royal Mail Full time

    Delivery Specialist with DrivingWe are seeking a skilled Delivery Specialist with Driving to join our team at Royal Mail. As a Delivery Specialist, you will be responsible for delivering mail and packages to customers across the region.About the RoleThis is a permanent contract position, working 24 hours per week, with a flexible schedule that includes...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery AnalystWe are seeking a skilled Service Delivery Analyst to join our team at Markerstudy Insurance Services Limited (MISL). As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Support the management of Service Delivery processes to maintain...


  • Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    Service Delivery AnalystWe are seeking a skilled Service Delivery Analyst to join our team at Markerstudy Insurance Services Limited (MISL). As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Support the management of Service Delivery processes to maintain...