Service Delivery Specialist

3 weeks ago

Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

Service Delivery Specialist

Markerstudy Group is seeking a skilled Service Delivery Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.

Key Responsibilities:

  • Support the management of Service Delivery processes to maintain system stability and availability.
  • Contribute to the development of a continuous improvement culture to improve practices, knowledge, skills, and processes.
  • Provide expertise in technical and operational processes and practices.
  • Support the Major Incident Management and Problem Management processes.
  • Champion continuous improvement through learning and root cause analysis.
  • Undertake service delivery activities with service partners to ensure service levels are maintained.
  • Contribute towards developing a collaborative, high-performing team.
  • Creation of operational reporting, providing trend analysis and insights.
  • Identify and implement operational process and practice improvements.
  • Support the Change Management process/Change Approval Body.
  • Assist with operational governance and technology audits.
  • Develop and maintain system metrics and monitoring.

Requirements:

  • Working in IT Operations, Incident/Problem and Change Management.
  • Analytical mindset and problem-solving.
  • Ability to master new skills quickly.
  • Coordinating & managing operational processes.
  • Developing and maintaining metrics and monitoring.
  • Strong communication; capable of managing multiple priorities.
  • ITIL framework.
  • Confidence to challenge current ways of working.
  • Data analytics and tools such as Excel and PowerBI.

About Us:

Markerstudy Group is one of the largest Managing General Agents in the UK. We specialize in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.

What We Offer:

  • A collaborative and fast-paced work environment.
  • Days annual leave plus Bank Holidays and the ability to buy an additional five days holiday.
  • Health Cash Plan.
  • A benefit scheme that offers discounts and cashback on shopping, restaurants, travel, and more.
  • Life Assurance 4x annual salary.
  • Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.

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