Service Delivery Specialist
2 weeks ago
Service Delivery Specialist
Markerstudy Group is seeking a skilled Service Delivery Specialist to join our team. As a key member of our IT Operations team, you will play a critical role in ensuring the stability and availability of our systems.
Key Responsibilities:
- Support the management of Service Delivery processes to maintain system stability and availability.
- Contribute to the troubleshooting and problem analysis of incidents and service events.
- Champion continuous improvement through learning and root cause analysis.
- Develop and maintain system metrics and monitoring.
Requirements:
- Working experience in IT Operations, Incident/Problem and Change Management.
- Strong analytical mindset and problem-solving skills.
- Ability to master new skills quickly.
- Coordinating & managing operational processes.
- Developing and maintaining metrics and monitoring.
- Strong communication; capable of managing multiple priorities.
- ITIL framework (advantageous).
About Us:
Markerstudy Group is one of the largest Managing General Agents in the UK. We specialize in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.
We take pride in fostering excellent working relationships with our broker partners and customers. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market.
What We Offer:
- A collaborative and fast-paced work environment.
- Days annual leave plus Bank Holidays and the ability to buy an additional five days holiday.
- Health Cash Plan.
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more.
- Life Assurance 4x annual salary.
- Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.
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