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Customer Service Team Lead

1 month ago

Edinburgh, Edinburgh, United Kingdom John Lewis Partnership Full time

Job Summary:

To deliver exceptional customer experiences and drive business success through effective teamwork and process management.

Key Responsibilities:

  • Provide excellent customer service and support to customers in a fast-paced supermarket environment.
  • Supervise and coordinate the work of supermarket assistants to ensure efficient operations and high-quality service.
  • Develop and implement process improvements to enhance customer satisfaction and business efficiency.
  • Maintain a safe and clean working environment, adhering to health and safety standards.
  • Collaborate with colleagues to achieve sales targets and promote the company's products and services.

Requirements:

  • Experience in a customer-facing role, preferably in retail or hospitality.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Ability to work flexibly, including evenings, weekends, and public holidays.
  • Basic knowledge of food and drink trends, with a passion for delivering exceptional customer experiences.

Benefits:

  • Competitive hourly rate of £12.71.
  • Opportunities for career development and progression within the company.
  • Staff discount and other benefits, including access to exclusive hotels and restaurants.

At the John Lewis Partnership, we value diversity and inclusion. We welcome applications from candidates who share our commitment to delivering exceptional customer experiences and driving business success.