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Home Care Operations Manager
2 months ago
We are seeking a highly skilled and experienced Home Care Operations Manager to join our team at Meridian Business Support Limited. As a key member of our management team, you will be responsible for providing leadership and management support to our Home Care Branches in the East region.
Key Responsibilities- Provide effective leadership and management to ensure the delivery of high-quality Home Care services, maintaining compliance with regulatory standards and driving operational excellence.
- Recruit, train, and mentor Home Care managers and staff, fostering a positive and inclusive work culture that aligns with our company vision and values.
- Monitor and manage the financial and business performance of the Home Care, including budgeting, financial reporting, and business development.
- Ensure that the Home Care is compliant with all applicable laws, regulations, and industry standards, implementing action plans to maintain compliance and manage risks.
- Maintain and enhance the quality of care and environment provided to our clients, monitoring and evaluating care delivery processes and outcomes.
- Build and maintain positive relationships with clients, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration.
- Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes.
- Proven managerial experience with a focus on motivating teams for exceptional service.
- Excellent communicator adept at engaging diverse stakeholders.
- Strong grasp of CQC regulations, prioritizing client satisfaction and compliance.
- Skilled in budget management, ensuring quality service delivery within financial constraints.
- Thrives under pressure, adept at multitasking and meeting deadlines autonomously.
- Experienced in homecare management, with a keen understanding of industry regulations.
- Inspirational leader with a talent for fostering teamwork and motivation.
- Effective relationship builder with a commitment to quality care for clients.
- Comprehensive induction and training program.
- Opportunities for career development and progression.
- Employee Assistance Program.
- Blue Light Card Scheme.
- Well reimbursement for full DBS disclosure.
- Excellent performance-related bonus.
- Access to a pool car.
- 25 days annual leave plus bank holidays entitlement.
