Operational Manager

2 weeks ago


Oxford, Oxfordshire, United Kingdom CitySprint Full time
Job Description

We are seeking an experienced Operational Manager to lead our Service Centre in Oxford, driving business growth and excellence in operational performance.

About CitySprint

CitySprint is a leading courier services provider, committed to delivering exceptional service and customer satisfaction. With a focus on innovation and teamwork, we aim to become the UK's leading same-day delivery service.

Key Responsibilities
  1. Financial Management: Manage and exceed financial targets, including revenue, profit, and EBITDA, through continuous budget review and monitoring.
  2. Operational Excellence: Review and manage operational statistics to identify potential efficiencies and improve productivity, ensuring seamless delivery of services during peak periods.
  3. New Business Development: Collaborate with Regional Managers and internal partners to successfully manage new business opportunities, leveraging sector development or acquisition strategies.
  4. Team Management: Proactively manage, support, and mentor peers to develop a strong, passionate, and successful team through performance management and proactive communication.
Requirements and Qualifications
  • Operational Experience: Proven proficiency in creating, analysing, and disseminating clear and concise operational reports, achieving and exceeding business operational targets.
  • Leadership Skills: Demonstrated ability to remain objective, actively troubleshoot, and pursue solutions when issues arise, prioritising tasks in a busy environment.
  • Team Management: Proven success in managing and exceeding budget targets, with experience in mentoring and developing teams.
  • Tech Savviness: Working knowledge of in-house systems (e.g., CityTrak and X-Despatch 3) and full Microsoft office suite.
Benefits and Perks
  • An impressive holiday allowance that rises in line with your years of service.
  • An additional day off for your birthday so you can celebrate in style.
  • A Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
  • Enhanced Maternity and Paternity leave.
  • A complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school, or moving home.
  • Access to a health and wellness program.
  • MEDICASH Perks at Work – a tool for CitySprint colleagues to enjoy high-street discounts and rewards.
  • A ride to work scheme means you can keep fit while saving money – what's not to like?
  • Interest-free season ticket loans (available after a year's service).
Salary and Location

The estimated salary for this position is £45,000-£50,000 per annum, commensurate with experience. The role is based in Oxford, providing an excellent opportunity to grow with our dynamic company.



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