Operational Manager
2 weeks ago
We are seeking an experienced Operational Manager to lead our Service Centre in Oxford, driving business growth and excellence in operational performance.
About CitySprintCitySprint is a leading courier services provider, committed to delivering exceptional service and customer satisfaction. With a focus on innovation and teamwork, we aim to become the UK's leading same-day delivery service.
Key Responsibilities- Financial Management: Manage and exceed financial targets, including revenue, profit, and EBITDA, through continuous budget review and monitoring.
- Operational Excellence: Review and manage operational statistics to identify potential efficiencies and improve productivity, ensuring seamless delivery of services during peak periods.
- New Business Development: Collaborate with Regional Managers and internal partners to successfully manage new business opportunities, leveraging sector development or acquisition strategies.
- Team Management: Proactively manage, support, and mentor peers to develop a strong, passionate, and successful team through performance management and proactive communication.
- Operational Experience: Proven proficiency in creating, analysing, and disseminating clear and concise operational reports, achieving and exceeding business operational targets.
- Leadership Skills: Demonstrated ability to remain objective, actively troubleshoot, and pursue solutions when issues arise, prioritising tasks in a busy environment.
- Team Management: Proven success in managing and exceeding budget targets, with experience in mentoring and developing teams.
- Tech Savviness: Working knowledge of in-house systems (e.g., CityTrak and X-Despatch 3) and full Microsoft office suite.
- An impressive holiday allowance that rises in line with your years of service.
- An additional day off for your birthday so you can celebrate in style.
- A Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Enhanced Maternity and Paternity leave.
- A complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school, or moving home.
- Access to a health and wellness program.
- MEDICASH Perks at Work – a tool for CitySprint colleagues to enjoy high-street discounts and rewards.
- A ride to work scheme means you can keep fit while saving money – what's not to like?
- Interest-free season ticket loans (available after a year's service).
The estimated salary for this position is £45,000-£50,000 per annum, commensurate with experience. The role is based in Oxford, providing an excellent opportunity to grow with our dynamic company.
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