Medical Call Handler

2 days ago


Bedford, Bedford, United Kingdom Wales Medicines Strategy Group Full time

Job Summary

We are seeking a highly motivated and empathetic Medical Call Handler to join our team. As a key member of our urgent care service, you will be the first point of contact for patients requiring medical attention.

About the Role

This is an exciting opportunity to make a real difference in people's lives. You will work as part of a dynamic team to assess patient needs, provide medical advice, and direct them to appropriate healthcare professionals or services.

Main Responsibilities

  • Provide clear and concise medical advice to patients over the phone.
  • Use advanced listening and probing skills to ensure every patient receives accurate guidance.
  • Work collaboratively with healthcare professionals to signpost patients to relevant services.

What We Offer

  • A comprehensive 6-week training program to equip you with the necessary skills and knowledge.
  • A supportive team environment that fosters growth and development.
  • The opportunity to work in a fast-paced, dynamic setting where no two days are the same.
  • A competitive salary of £26,390.24 per annum, based on a 20-hour part-time contract.


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