Service Delivery Operations Manager

4 weeks ago


London, Greater London, United Kingdom Brook Street Full time

A challenging opportunity has arisen for a seasoned Service Delivery Operations Manager to join our team at Brook Street NMR.

We are seeking a candidate with a proven track record of managing day-to-day activities and service delivery of managed services.

The ideal candidate will have strong relationship building and presentation skills, with the ability to represent and promote the company's managed service's efficiency and corporate values to our customers.

Key responsibilities will include supporting the Operations Director and Regional Service Delivery Manager in the effective delivery of managed services, providing data analysis, and conducting supplier negotiations.

The successful candidate will have good knowledge and experience in preparing and manipulating data within spreadsheets, site/line management experience, and a good understanding of networking and IT, including MS Office.

We offer a competitive salary and a comprehensive benefits package, including 26 days holidays plus stats, company pension scheme, discretionary bonus, and private health care.

Main Responsibilities
  • To support the Operations Director & the Regional Service Delivery Manager in the effective delivery of the company's managed services and day-to-day service management.
  • To represent and promote the company's managed service's efficiency and the corporate values to the customer site.
  • To provide data analysis to the Regional Service Delivery Manager and Operations Director as requested.


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