Service Delivery Operations Manager

4 weeks ago


London, Greater London, United Kingdom undisclosed Full time

Job Summary

We are seeking an experienced Service Delivery Operations Manager to join our team at undisclosed. This role will involve managing the Catering and Retail operation, ensuring the smooth running of Defence operations, and promoting a safety culture.

Main Responsibilities

  • Promote a safety culture and ensure the Catering and Retail teams are aware of and operate in accordance with company and client Health & Safety procedures.
  • Manage the Catering and Retail labour, equipment & resources budget.
  • Ensure the Catering and Retail operation continually improves.
  • Ensure the Catering and Retail team are engaged and managed effectively.
  • Ensure the delivery and quality of the Catering and Retail operation is in accordance with the client service level agreement and company procedures.
  • Manage any third-party suppliers or contractors as required, ensuring they meet or exceed the agreed service level agreements.

What We Offer

  • Contributory pension scheme.
  • Grow your career with our Career Pathways and MyLearning programmes.
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster.
  • Receive cash rewards every time you spend and use them on a wide range of brands.
  • Unwind with us with free wellness, mindfulness and exercise classes.
  • You can share all discounts and offers with your friends and families.


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