Service Delivery and Operations Manager
4 weeks ago
We are seeking a highly experienced Service Delivery and Operations Manager to lead our on-site team at RFA, Inc. The ideal candidate will have a solid understanding of Microsoft systems and leading IT technologies, with the ability to manage client expectations, escalate issues, and mentor and develop staff when required.
Key Responsibilities- Service Delivery: Manage and monitor the team onsite, prioritize work across the team, and develop the service delivery lifecycle for the client.
- Client Management: Manage client expectations, escalate issues, and develop strong relationships with clients.
- Team Management: Manage and develop a team of IT professionals, including career development and appraisals.
- Problem Management: Mitigate escalations related to problems and incidents in a diplomatic manner, ensuring SLAs are achieved and client expectations are met.
- Process Improvement: Adopt a functional PMO approach to manage risks, drill through processes, and identify flaws and propose improvement points.
- Qualifications: Bachelor's degree or equivalent level of education in engineering, with 5+ years of management experience and previous technical support hands-on positions.
- Skills: Demonstrable track record in delivering technological environments, highly analytical problem-solving, and experience working in a multi-client environment.
- Knowledge: ITIL, Agile, Scrum methodologies, Jira software, Microsoft technologies, and infrastructure networks.
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Service Delivery Operations Manager
1 month ago
London, Greater London, United Kingdom Brook Street Full timeA challenging opportunity has arisen for a seasoned Service Delivery Operations Manager to join our team at Brook Street NMR.We are seeking a candidate with a proven track record of managing day-to-day activities and service delivery of managed services.The ideal candidate will have strong relationship building and presentation skills, with the ability to...
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Service Delivery Operations Manager
2 weeks ago
London, Greater London, United Kingdom Arriva plc Full timeJob Title: Service Delivery Operations ManagerAbout ArrivaArriva plc is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL). We are part of the Arriva group and have a vision to become the leading passenger transport partner across Europe.We aim to...
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Service Delivery Manager
2 weeks ago
London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full timeJob Title: Service Delivery ManagerCompany Overview:Chester and Westminster Hospital NHS Foundation Trust is a leading healthcare provider, dedicated to delivering high-quality patient care and services.Salary:The estimated salary for this role is £40,000 - £50,000 per annum.Job Description:We are seeking an experienced Service Delivery Manager to join our...
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Logistics Delivery Specialist
3 weeks ago
London, Greater London, United Kingdom Delivery Mates Full timeDeliver Excellence with UsWe are seeking a highly skilled Multi Drop Van Driver to join our team in Southampton. As a vital member of our operations, you will be responsible for delivering parcels to residential and commercial addresses.About the Role:You will operate a medium or large van, ensuring timely and safe delivery of packages while maintaining...
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Service Delivery Operations Manager
4 weeks ago
London, Greater London, United Kingdom undisclosed Full timeJob SummaryWe are seeking an experienced Service Delivery Operations Manager to join our team at undisclosed. This role will involve managing the Catering and Retail operation, ensuring the smooth running of Defence operations, and promoting a safety culture.Main ResponsibilitiesPromote a safety culture and ensure the Catering and Retail teams are aware of...
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Service Delivery Manager
2 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Councils Full timeService Delivery Manager">We are seeking a highly skilled Service Delivery Manager to join our Commissioning Team at Richmond and Wandsworth Councils. This is a critical role that requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality services.">The successful candidate will be responsible for managing...
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Creative Operations Manager
4 weeks ago
London, Greater London, United Kingdom International Arts Manager Full timeSeeking a skilled Creative Operations Manager to oversee the administrative, logistical, and welfare aspects of artists, production, and season staff within a dynamic arts organization.Responsibilities:Coordinate the management of artists, production, and season staff to ensure a smooth operation.Line manage and support seasonal stage management...
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Operational Service Delivery Manager
1 week ago
West End of London, Greater London, United Kingdom David Lloyd Leisure Full timeJob OverviewWe are seeking an experienced Operational Service Delivery Manager to join our team at David Lloyd Leisure. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has experience in managing large operational facilities.The successful candidate will have a proven track record of leading...
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Fleet Operations Coordinator
4 weeks ago
London, Greater London, United Kingdom Delivery Mates Full timeFleet Operations CoordinatorAt Delivery Mates, we are seeking a highly organized and proactive Fleet Operations Coordinator to manage various operational tasks, including fleet coordination, supplier management, and maintenance oversight. The successful candidate will ensure the smooth operation of our fleet, focusing on efficiency, productivity, and...
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Senior Operations Manager
2 weeks ago
London, Greater London, United Kingdom SilverRock Bank Full timeJob DescriptionAt SilverRock Bank, we are building a new bank with a vision to pioneer fairer financial outcomes. We are seeking an experienced Operations and Service Delivery Manager to join our team.The role will involve supporting the design and delivery of the operations function, building a target operating model, and managing relationships with...
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Procurement Network Manager
2 weeks ago
London, Greater London, United Kingdom iMile Delivery Full timeCompany Overview:iMile Delivery is a leading logistics and delivery company operating across multiple countries. We specialize in last-mile delivery solutions, helping businesses streamline their operations and enhance customer satisfaction.Job Summary:We are seeking a dynamic Procurement Executive to support our procurement activities, ensuring the...
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Operational Arts Manager
1 month ago
London, Greater London, United Kingdom International Arts Manager Full timeAbout the Role:We are seeking an experienced Arts Administration Director to join our team at International Arts Manager. As a key member of our team, you will be responsible for managing the administrative, logistical, and welfare matters of artists, production, and season staff.Main Responsibilities:Welfare Management: Oversee the welfare of performing...
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Service Delivery and Operations Manager
4 days ago
London, Greater London, United Kingdom Integral Uk Full timeJob OverviewWe are seeking an experienced Building Services Engineer to join our team as a Service Delivery and Operations Manager. This is a fantastic opportunity to work in a dynamic environment, providing service and engineering excellence in one of the most iconic buildings in the world.About the RoleThe successful candidate will be responsible for...
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Financial Operations Manager
2 weeks ago
London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full timeJob SummaryWe are seeking a highly experienced Financial Director to join our team at Atlantic Labs Manager GmbH. The successful candidate will oversee treasury operations, e-money management, liquidity, and optimize financial resources.ResponsibilitiesTreasury Management: Develop and implement safeguarding and reconciliation procedures in line with...
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London, Greater London, United Kingdom Delivery Mates Full timeJob OverviewDelivery Mates is seeking experienced van drivers to join our team on a self-employed contract basis. This role offers flexibility, independence, and the opportunity to work with a reputable company.Compensation and BenefitsThe estimated earnings for this position are £100 per route + £0.22 per mile, providing a competitive income for motivated...
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Service Delivery Operations Specialist
3 weeks ago
London, Greater London, United Kingdom Zeelo Full timeAbout the RoleWe are seeking a skilled Customer Service Operations Manager to join our team at Zeelo. As a key member of our operations team, you will play a vital role in ensuring the safe and efficient operation of 1.6 million trips each year.Our Service Delivery Team, also known as the Pod, is comprised of experienced professionals who work together to...
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Service Delivery Manager for EMEA Operations
2 weeks ago
London, Greater London, United Kingdom TeamPeople Full timeJob DescriptionWe are seeking a highly skilled Service Delivery Manager to lead our EMEA operations, driving success and quality within the verticals they oversee.Responsibilities:Act as the point service delivery manager across services, ensuring seamless execution and client satisfaction.Provide expert guidance and support to FTE Technical Producer Service...
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Operations Manager
2 days ago
London, Greater London, United Kingdom Confederation of Service Charities Full timeAbout the Role:This permanent Operations Manager position is based in South England, ideally near Andover. As an experienced Operations Manager, you will oversee operations for the Defence Medical Welfare Service team, utilizing your expertise in line management and similar operations roles.About Us:The Defence Medical Welfare Service is a key component of...
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Parcel Delivery Driver Position
2 weeks ago
London, Greater London, United Kingdom Delivery Mates Full timeJob Description\Delivery Mates is seeking an experienced Parcel Delivery Driver to join our team. As a key member of our delivery network, you will be responsible for delivering parcels safely and efficiently to our customers across the Southampton area.\Key Responsibilities\- Deliver parcels to residential and commercial addresses within designated routes\-...
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Service Delivery Manager
4 weeks ago
London, Greater London, United Kingdom McCabe & Barton Full timeWe are seeking an experienced Service Delivery Manager to lead IT operational responsibilities across our enterprise technology estate. Your key responsibilities will include developing and implementing an operational strategy for 1st line to end user support, documenting technical improvements for engineering, and managing a modern cloud-first...