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Service Delivery Manager

1 month ago

London, Greater London, United Kingdom FalconSmartIT Full time

Job Title: Service Delivery Manager

Job Summary:

FalconSmartIT is seeking an experienced Service Delivery Manager to lead our IT infrastructure operations. The ideal candidate will have a proven track record of managing onshore/offshore teams and driving project management initiatives.

Key Responsibilities:

  1. Manage a team of IT professionals to deliver high-quality services to our clients.
  2. Develop and implement project management plans to ensure timely and within-budget delivery of projects.
  3. Collaborate with cross-functional teams to identify and prioritize business needs and develop strategic plans to address them.
  4. Provide technical guidance and support to staff members to ensure they have the necessary skills and knowledge to perform their duties effectively.
  5. Maintain awareness of developing technologies and their application in the IT industry.

Requirements:

  • Minimum 4 years of experience in IT infrastructure operations, project management, or a related field.
  • Proven track record of managing onshore/offshore teams and driving project management initiatives.
  • Strong operations management skills, with ability to extract, analyze data to drive improvement actions.
  • Excellent documentation, presentation, and communication skills.
  • Certification in Project Management (e.g., PMP, PRINCE2) is a plus.