Operational Service Delivery Manager
2 days ago
We are seeking an experienced Operational Service Delivery Manager to join our team at David Lloyd Leisure. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has experience in managing large operational facilities.
The successful candidate will have a proven track record of leading teams, managing budgets, and driving business growth. They will also be responsible for implementing strategies to improve customer satisfaction, increase revenue, and ensure compliance with health and safety regulations.
Salary and BenefitsThe estimated salary for this role is £55,000-£65,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including:
- 33 days holiday (including Bank Holidays)
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities.
- Wagestream App allowing you to be paid on demand
- Benefits Suite
As an Operational Service Delivery Manager, you will be responsible for leading a team of staff to deliver exceptional customer service and maintain high standards of quality and safety. You will work closely with the General Manager to implement strategies to drive business growth, improve customer satisfaction, and increase revenue.
You will also be responsible for managing budgets, forecasting sales, and ensuring compliance with health and safety regulations. You will have a strong focus on delivering results, improving efficiency, and reducing costs.
Required Skills and QualificationsTo be successful in this role, you will need to have:
- Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Experience leading a variety of functions with variable challenges and goals, or across variable departments - desirable.
- Experience of financial planning and management.
- Passionate about customer service.
Your success will be measured by your ability to deliver individual personal objectives set by the GM, observe and report on team performance, and achieve key performance indicators (KPIs) such as % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
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