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Bereavement Support Specialist
2 months ago
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities, and other local organisations to deliver health, leisure, community services, and events that enrich people's lives and strengthen our local community.
Job OverviewThe Bereavement Assistant's role is to participate in the provision of the efficient and effective running of our Crematorium and cemeteries that are managed by Enable on behalf of Wandsworth Council. This involves administration and reception duties for all areas, ensuring services are delivered and mourners/visitors are dealt with in a caring and compassionate manner.
Main Responsibilities- Process statutory and non-statutory paperwork relating to bookings for cremations and burials, and memorial contracts using our in-house database, Microsoft 365, and manual processes.
- Assist with basic finance procedures, utilizing third-party software including Xero and Approval Max.
- Coordinate the sale of memorialisation, including the correct calculation of fees, placing of orders with suppliers, and installation of memorials within allocated memorial grounds.
- Input and process financial information relating to all cremation, burial, and memorial bookings using the bereavement software system, leading to timely invoicing to all customers.
- Act as a point of contact for general enquiries or complaints from all stakeholders, ensuring a good customer service is provided and enquiries are resolved in a sensitive, appropriate, and timely manner.
- Experience working with IT systems, including Windows 10/11, web applications, Office 365, Teams, and Outlook.
- Excellent communication skills, with the ability to deal with potentially difficult and sensitive situations in a professional and calm manner.
- High level of resilience, emotional stability, and maturity, with a commitment to achieving and maintaining standards of excellence.
- Able to handle confidential and sensitive information appropriately and maintain confidentiality throughout, complying with GDPR requirements.
- Attention to detail and methodical approach to work, ensuring completeness and accuracy.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible, and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive benefits, including 30 days of annual leave, life insurance, reward schemes, mental health and wellbeing perks, free gym membership, and free breakfasts/snacks.
