Bereavement Support Services Officer

4 weeks ago


London, Greater London, United Kingdom Sands, stillbirth and neonatal death charity Full time

About Sands

Sands, the stillbirth and neonatal death charity, exists to save babies' lives and ensure that anyone affected by pregnancy loss or baby loss receives the support and care they need.

Our Bereavement Support Services

We provide a wide range of services, including a freephone Helpline, Online Community, Social Media support, memory making resources, and print materials, to offer consistent, high-quality information and support to bereaved families.

Your Role

In this role, you will provide consistent, high-quality emotional support to bereaved families who seek support from Sands. You will personally provide support to families via our various bereavement support channels.

Key Responsibilities

  • Provide emotional support to bereaved families via phone and email
  • Work regular shifts on a rota basis
  • Represent the charity's views and positions clearly
  • Keep accurate and clear records in various formats
  • Manage your own workload and reflect on your own practice

Requirements

You will have proven ability in providing bereavement-centred support in various settings and channels, demonstrating a sound understanding of and empathy with the issues surrounding the death of a baby. You will also have excellent verbal and written communication skills, strong research skills, and the ability to work effectively in a team.



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