Bereavement Support Specialist
7 days ago
About Us: Enable is a charity that improves people's wellbeing and strengthens local communities through health, leisure, and community services.
We value our employees and foster an inclusive, flexible, and fun environment for them to perform at their best. On top of a competitive salary and flexible working environment, employees receive:
- 30 days of annual leave (plus 8 bank holidays)
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets, and cycle to work)
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Free breakfasts/snacks
Role Overview: The Bereavement Assistant's role is to participate in the efficient and effective running of Enable's Crematorium and cemeteries, covering administration and reception duties, ensuring services are delivered and mourners/visitors are dealt with in a caring and compassionate manner.
This role will work directly under the Cemeteries Manager, as part of a team carrying out all duties as required within Bereavement Services in a smooth, accurate, efficient, and sensitive manner, meeting daily deadlines and targets for performance on a front-line service.
Main Duties/Responsibilities:
- Ensure the accurate review and processing of all statutory and non-statutory paperwork relating to bookings for cremations and burials, and memorial contracts using our in-house database, Microsoft 365, and manual processes.
- Basic finance procedures, assisting the Finance department, utilizing third-party software including Xero and Approval Max.
- Ensure all administration relating to the sale of memorialisation, including the correct calculation of fees, placing of orders with suppliers, and coordinating installation of memorials within allocated memorial grounds, is carried out in a timely and efficient manner.
- Ensure the accurate input and processing of all financial information relating to all cremation, burial, and memorial bookings using the bereavement software system, leading to the timely invoicing to all customers.
- Act as a point of contact for general enquiries or complaints from all stakeholders, ensuring a good customer service is provided and enquiries are resolved in a sensitive, appropriate, and timely manner, and escalate more complex matters appropriately.
- Assist colleagues with other areas of the business, including chapel attending, and various types of interments.
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