Operational Excellence Manager
3 weeks ago
As a key member of the Stannah team, you will play a pivotal role in driving operational excellence and exceeding business goals. This is a fantastic opportunity for an experienced professional to progress into a management role. The successful candidate will be based from our Warrington Service branch, with regular travel throughout the North West required. A full UK driving licence is essential.
Key Responsibilities:- Manage absence, performance, and appraisals for the team.
- Carry out regular site monitoring.
- Maintain relationships with customers, addressing any queries and complaints.
- Maintain credit control logs and CRM.
Previous experience working within the lift industry or a similar service industry with transferable skills is essential. Relevant technical or management qualifications would be desirable. This role would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor, or similar.
At Stannah, we offer a competitive salary, paid on a monthly basis, as well as a range of benefits, including a profit share bonus scheme, paid quarterly, and 25 days holiday, plus bank holidays. We also offer a holiday scheme to buy extra days' annual leave, a pension scheme with matched contribution, and a life assurance scheme. Additionally, we have a long service award scheme, with holiday benefits, and a company benefits discount rewards scheme, which includes shop discounts, hotel discounts, days out, and more. We also offer an employee assistance programme, a workplace initiative to support and enhance well-being, and free parking. A company vehicle or car allowance is also provided.
Join Our Team:We are a family-owned manufacturing and engineering company, providing maintenance and repair services. We are looking for a dedicated and experienced professional to join our team as a Field Service Director, to help drive our operational excellence and exceed our business goals.
This is a unique opportunity to work with a well-established company, with a competitive salary and benefits package. If you have the necessary skills and experience, we would love to hear from you.
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