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Automotive Centre Manager
2 months ago
We're seeking an exceptional Automotive Centre Manager to lead our team in delivering a first-class customer experience and a great working environment. As a key member of our management team, you'll be responsible for leading a team of skilled technicians and customer services advisors to deliver a seamless service.
Key Responsibilities:- Lead a team of around 11, with a focus on delivering exceptional customer service and quality standards.
- Work closely with the Assistant Manager and Workshop Controller to ensure seamless service delivery.
- Develop and implement strategies to exceed customer metrics targets and improve overall customer satisfaction.
- Deliver coaching and training to colleagues to enhance their skills and performance.
- Manage capability and performance, ensuring that all team members are equipped to meet the needs of our customers.
- Develop and implement technical training programs to enhance the skills of our technicians.
- Ensure compliance with Health and Safety and quality standards across the centre.
- Manage labour force scheduling and time management to optimize productivity and efficiency.
- IT proficient, with experience of using Microsoft packages, including Word, Excel, and PowerPoint.
- A current full valid driving licence.
- 25% off most of our products in Halfords Retail stores and online.
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- At least 25% colleague discount at Tredz.
- Life assurance.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more.
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced.
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
- Cycle2Work scheme.
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future.
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services.
We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business.
