Business Centre Manager

4 weeks ago

Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full time
About the Role

Stoneacre Motor Group is seeking a highly motivated and experienced Business Centre Manager to lead our One Toyota Business Centre operation. As a key member of our team, you will be responsible for identifying, qualifying, and engaging with businesses of all sizes in the local market area to supply a full range of One Toyota products and services.

Key Responsibilities
  • Manage every aspect of the One Toyota Business Centre operation, ensuring revenue is maximised across all available channels while keeping costs to a minimum without impacting customer experience.
  • Lead, motivate, and support the One Toyota Business Centre team to deliver results for the business, promoting the Toyota brand through role modelling the skills, behaviours, and competencies associated with 'The Toyota Way'.
  • Work closely with the finance department to ensure accurate and timely financial forecasting and month-end submissions.
  • Identify target sectors and specific geographical areas to focus outbound activity, engaging in regular, targeted prospecting using a full, multi-channel approach to market.
  • Collaborate with the marketing department to identify, develop, and activate digital, physical, and experiential marketing activities.
  • Present professionally to customers in a consultative manner, ensuring all prospects and customers have a cohesive, multi-channel, and personalised contact strategy to maximise the One Toyota opportunity and build long-term relationships.
  • Utilise the Fleet CRM and internal DMS systems to inform conversations with customers, updating details and adding all prospects and activities to the CRM in an accurate and timely manner.
  • Work closely with people across the Group to identify referral opportunities, connecting regularly with the relevant One Toyota Fleet team members at Toyota and Lexus GB to ensure they are aware of proactivity and mutual prospects.
  • Ensure all actions and conversations are held within the confines of the regulatory framework, using a customer-first mindset.
Requirements
  • People management experience.
  • Experience working within a B2B sales environment.
  • Previous automotive experience preferable, but not essential.
  • Good level of general education - at least GCSE English and Maths and ideally A-Levels or an equivalent qualification.
Essential Job Criteria
  • Eligibility to work in the UK.
  • A full UK driving licence.
  • Flexibility to work hours required to carry out the role effectively and to travel to training sessions.

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