Business Centre Manager

1 month ago

Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full time

About Stoneacre Motor Group

We are a leading motor group with a passion for delivering exceptional customer experiences. Our team is dedicated to providing the highest level of service and support to our customers, and we are now seeking a talented Business Centre Manager to join our team.

Job Overview

We are looking for a highly motivated and experienced Business Centre Manager to lead our commercial vehicle sales team. As a Business Centre Manager, you will be responsible for identifying, qualifying, and engaging with businesses of all sizes in the local market area to work towards supplying a full range of One Toyota products and services.

Key Responsibilities

  • Manage every aspect of the One Toyota Business Centre operation
  • Ensure revenue is maximised across all available channels while focusing on keeping costs to a minimum without impacting customer experience
  • Manage, motivate, and support the One Toyota Business Centre team to deliver results for the business
  • Work closely with the finance department to ensure accurate and timely financial forecasting and month-end submissions
  • Identify target sectors and specific geographical areas to focus outbound activity
  • Engage in regular, targeted prospecting using a full, multi-channel approach to market
  • Work closely with the marketing department to identify, develop, and activate digital, physical, and experiential marketing activities
  • Identify and attend networking meetings to help grow your opportunity pipeline
  • Present professionally to customers in the way that suits them, whether physically, digitally, or on the phone in a consultative manner
  • Ensure all prospects and customers have a cohesive, multi-channel, and personalised contact strategy to maximise the One Toyota opportunity and build long-term relationships
  • Utilise the Fleet CRM and internal DMS systems to inform your conversations with customers
  • Update details and add all prospects and activities to the CRM in an accurate and timely manner
  • Work closely with people across the Group to identify referral opportunities
  • Connect regularly with the relevant One Toyota Fleet team members at Toyota and Lexus GB to ensure they are aware of proactivity and mutual prospects
  • Ensure all your and the wider team's actions and conversations are held within the confines of the regulatory framework but also using a customer-first mindset
  • Work closely with the Sales Support Coordinator to ensure accurate forecasting and reporting

Requirements

  • People management experience
  • Experience working within a B2B sales environment
  • Previous automotive experience preferable, but not essential
  • Good level of general education - at least GCSE English and Maths and ideally A-Levels or an equivalent qualification

Essential Job Criteria

  • Eligibility to work in the UK
  • A full UK driving licence
  • Flexibility to work hours required to carry out the role effectively and to travel to training sessions

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