Business Centre Manager

3 weeks ago

Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full time

About Stoneacre Motor Group

We are seeking a highly skilled Business Centre Manager to join our team at Stoneacre Motor Group. As a Business Centre Manager, you will be responsible for identifying, qualifying, and engaging with businesses of all sizes in the local market area to work towards supplying a full range of One Toyota products and services.

Key Responsibilities:

  • Managing every aspect of the One Toyota Business Centre operation
  • Ensuring revenue is maximised across all available channels while focusing on keeping costs to a minimum without impacting Customer Experience
  • Managing, motivating, and supporting the One Toyota Business Centre team to deliver results for the business
  • Working closely with the finance department to ensure accurate and timely financial forecasting and month-end submissions
  • Identifying target sectors and specific geographical areas to focus outbound activity
  • Engaging in regular, targeted prospecting using a full, multi-channel approach to market
  • Working closely with the marketing department to identify, develop, and activate digital, physical, and experiential marketing activities
  • Identifying and attending networking meetings to help grow your opportunity pipeline
  • Presenting professionally to customers in the way that suits them, whether physically, digitally, or on the phone in a consultative manner
  • Ensuring all prospects and customers have a cohesive, multi-channel, and personalised contact strategy to maximise the One Toyota opportunity and build long-term relationships
  • Utilising the Fleet CRM and internal DMS systems to inform your conversations with customers
  • Updating details and adding all prospects and activities to the CRM in an accurate and timely manner
  • Working closely with people across the Group to identify referral opportunities
  • Connecting regularly with the relevant One Toyota Fleet team members at Toyota and Lexus GB to ensure that they are aware of proactivity and mutual prospects
  • Ensuring all your and the wider team's actions and conversations are held within the confines of the regulatory framework but also using a Customer 1st mindset
  • Working closely with the Sales Support Coordinator to ensure accurate forecasting and reporting

Requirements:

  • People Management experience
  • Experience working within a B2B sales environment
  • Previous Automotive experience preferable, but not essential
  • Good level of general education - at least GCSE English and Maths and ideally A-Levels or an equivalent qualification

Essential Job Criteria:

  • Eligibility to work in the UK
  • A full UK driving licence
  • Flexibility to work hours required to carry out the role effectively and to travel to training sessions

  • Business Centre Manager

    1 month ago

    Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full time

    About Stoneacre Motor GroupWe are a leading motor group with a passion for delivering exceptional customer experiences. Our team is dedicated to providing the highest level of service and support to our customers, and we are now seeking a talented Business Centre Manager to join our team.Job OverviewWe are looking for a highly motivated and experienced...

  • Business Centre Manager

    1 month ago

    Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full time

    About Stoneacre Motor GroupWe are a leading motor group with a passion for delivering exceptional customer experiences. Our team is dedicated to providing the highest level of service and support to our customers, and we are now seeking a talented Business Centre Manager to join our team.Job OverviewWe are looking for a highly motivated and experienced...

  • Business Centre Manager

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full time

    About the RoleStoneacre Motor Group is seeking a highly motivated and experienced Business Centre Manager to lead our One Toyota Business Centre operation. As a key member of our team, you will be responsible for identifying, qualifying, and engaging with businesses of all sizes in the local market area to supply a full range of One Toyota products and...

  • Business Centre Manager

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full time

    About the RoleStoneacre Toyota Sunderland is seeking a Business Centre Manager to lead the One Toyota Business Centre operation. The successful candidate will be responsible for identifying, qualifying, and engaging with businesses to supply a full range of One Toyota products and services.Key ResponsibilitiesManage every aspect of the One Toyota Business...

  • Business Centre Operations Manager

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full time

    At Stoneacre Motor Group, we are looking for a highly skilled and experienced Business Centre Manager to lead our One Toyota Business Centre operation.This is an exciting opportunity to join a dynamic team and contribute to the success of a leading automotive business.The successful candidate will be responsible for managing every aspect of the One Toyota...

  • Swim Centre Manager

    2 months ago

    Sunderland, Sunderland, United Kingdom Sporting House Full time

    Join Our Team as a Swim Centre ManagerWe are seeking an experienced and passionate individual to lead our swim centre operations, customer journey, and team. As a Swim Centre Manager, you will be responsible for planning, delivering, and monitoring our swim programme, creating and leading high standards of service to consistently deliver premium swimming...

  • Swim Centre Manager

    2 months ago

    Sunderland, Sunderland, United Kingdom Sporting House Full time

    Join Our Team as a Swim Centre ManagerWe are seeking an experienced and passionate individual to lead our swim centre operations, customer journey, and team. As a Swim Centre Manager, you will be responsible for planning, delivering, and monitoring our swim programme, creating and leading high standards of service to consistently deliver premium swimming...

  • Automotive Centre Manager

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Motorsport-Total GmbH Full time

    Lead the Way in Customer ExperienceAs our Automotive Centre Manager, you'll be responsible for leading a team of skilled technicians and customer service advisors to deliver a seamless service experience. With a focus on quality standards and results, you'll work to exceed customer metrics targets and drive business growth.Manage a team of 11, including...

  • Swim Centre Operations Manager

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Sporting House Full time

    Swim Centre Operations ManagerWe are seeking an experienced Swim Centre Operations Manager to join our team at Sporting House. As a key member of our management team, you will be responsible for the day-to-day operations of our swim centres, ensuring a world-class environment for learn to swim programmes.Key Responsibilities:Assist the General Manager in...

  • Swim Centre Operations Manager

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Sporting House Full time

    Swim Centre Operations ManagerAt Sporting House, we're seeking an experienced General Manager to lead our swim centre operations. As a key member of our team, you'll be responsible for delivering a world-class environment for learn to swim programmes in our bespoke centres.Key ResponsibilitiesLead the operations, customer journey, team, and business of your...

  • Automotive Centre Manager

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Motorsport-Total GmbH Full time

    Lead the Way in Customer ExperienceWe're seeking an exceptional Automotive Centre Manager to lead our team in delivering a first-class customer experience and a great working environment. As a key member of our management team, you'll be responsible for leading a team of skilled technicians and customer services advisors to deliver seamless service.Key...

  • Automotive Centre Manager

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Motorsport-Total GmbH Full time

    Lead the Way in Customer ExperienceWe're seeking an exceptional Automotive Centre Manager to lead our team in delivering a first-class customer experience and a great working environment. As a key member of our management team, you'll be responsible for leading a team of skilled technicians and customer services advisors to deliver seamless service.Key...

  • Swim Centre Operations Manager

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Sporting House Full time

    About the RoleWe are seeking an experienced General Manager to lead the operations of our premium learn to swim centres. As a key member of our team, you will be responsible for delivering high-quality swimming lessons and support services to our customers.Key ResponsibilitiesLead the operations, customer journey, team and business of your swim facilityPlan,...

  • Swim Centre Operations Manager

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Sporting House Full time

    Transforming Learn to Swim in the UKSporting House is seeking an experienced General Manager to lead the operations of our bespoke learn to swim centres. As a key member of our team, you will be responsible for creating a world-class environment for children to learn how to swim.Key ResponsibilitiesLead the operations, customer journey, team, and business of...

  • Swim Centre Operations Manager

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Sporting House Full time

    Transforming the Future of Learn to SwimSporting House is seeking an exceptional General Manager to lead the operations of our premium learn to swim centres. As a key member of our team, you will be responsible for delivering a world-class experience for our customers, driving revenue growth, and ensuring the highest standards of service.Key...

  • Electrical Contracts Manager

    3 weeks ago

    Sunderland, Sunderland, United Kingdom NCS Support Centre Full time

    Electrical Contracts Manager RoleOur client, a Mechanical & Electrical company based in Washington, is seeking an experienced Electrical Contracts Manager to join their team. With over 40 years of experience in building services contracting, they have a strong reputation for delivering high-quality projects on time and on budget.The successful candidate will...

  • Business Development Manager

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Halfords Full time

    Role OverviewWe are seeking an experienced Automotive Service Manager to join our team at Halfords. As an Assistant Manager, you will work closely with the Centre Manager to drive profitability and deliver exceptional customer service.Key ResponsibilitiesProvide productive management and leadership to drive business performanceWork alongside the Centre...

  • Virtual Contact Centre Team Leader

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Virtual Contact Centre Team LeaderJob Summary:We are seeking a highly motivated and experienced Virtual Contact Centre Team Leader to lead our sales team in delivering exceptional customer service and sales performance. As a key member of our team, you will be responsible for managing day-to-day performance and productivity, leading by example in...

  • Duty Manager

    4 weeks ago

    Sunderland, Sunderland, United Kingdom whitbread Full time

    We're seeking a skilled Duty Manager to lead our team at Sunderland City Centre Premier Inn. As a key member of our leadership team, you'll be responsible for ensuring a seamless guest experience, managing our housekeeping and leadership teams, and driving excellence in all aspects of hotel operations.Key Responsibilities:Manage and motivate a...

  • Duty Manager

    4 weeks ago

    Sunderland, Sunderland, United Kingdom whitbread Full time

    We're seeking a skilled Duty Manager to lead our team at Sunderland City Centre Premier Inn. As a key member of our leadership team, you'll be responsible for ensuring a seamless guest experience, managing our housekeeping and leadership teams, and driving excellence in all aspects of hotel operations.Key Responsibilities:Manage and motivate a...