Pre-Sales and Support Professional

5 days ago


Rugby, Warwickshire, United Kingdom Manpower UK Ltd Full time

**Job Overview:** Pre-Sales and Support Professional

Manpower UK Ltd is a leading provider of recruitment services, and we are seeking a highly skilled Pre-Sales and Support Professional to join our team in Rugby, UK.

As the Pre-Sales and Support Professional, you will be responsible for providing technical support to customers and internal teams, as well as coordinating customer demonstrations and overseeing calibration processes.

  • Customer Demonstration Coordination: You will be responsible for coordinating customer demonstrations and ensuring that all tasks are completed promptly and to the highest standards.
  • Equipment Calibration: Oversee the entire calibration process, including monitoring due dates, generating quotations, and liaising with customers for scheduling and invoicing.
  • 1st Line Support: Take charge of the inbound ticket process, working closely with engineers to triage and resolve technical issues.
  • Additional Responsibilities: Provide support to other departments when required and cover other office functions during periods of absence.

Requirements: Experience in customer service or technical support, preferably within a technical environment.

Benefits:

  • A competitive salary of £42,000 - £52,000 per annum, depending on experience
  • A comprehensive company benefits package
  • Excellent career development opportunities
  • A friendly and supportive work environment

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