Hospitality Cafe Assistant
2 days ago
We are seeking a highly skilled and experienced Hospitality Cafe Assistant to join our team at St Monica Trust. As a key member of our catering team, you will be responsible for providing exceptional food and beverage services to our residents and customers.
Key Responsibilities- Manage the day-to-day provision of food and beverage services across allocated kitchens, tailored to meet the needs and preferences of our residents/customers.
- Cook bespoke food options for residents for meals, parties, or events, and provide a cafe-style food/barista service to include breakfast, lunch, and supper.
- Ensure events are well catered for, meeting customers' needs and preferences.
- Engage with residents and customers to meet their needs (inc. allergens) and preferences, actively seeking and responding to feedback and suggestions.
- Work with the Head Chef (Village) and the Catering Team Lead to implement changes.
- Responsible for managing the Front of House service for the kitchen, promoting good customer service in the team, and making improvements to the dining experience.
- Responsible for day-to-day temperature checks/controls regarding quality and presentation, labelling food, allergens, waste disposal, and general catering/kitchen hygiene and cleanliness.
- Responsible for planning, stock rotation, and ordering using Caternet system.
- Completes internal/external audits and activities using the Trust's systems in relation to health and safety, HACCP, and COSHH. Manages external visits from EHO, CQC, etc.
- Deputising for the Head Chef (Village) where required.
- Line manages a team of Hospitality Assistants (inc. Seniors); people activities including recruitment, managing absence, and performance and associated activities on the Trust's people system. Day-to-day rota planning and management.
- Diploma Level 2 in Food Production/Catering (or equivalent)
- Experience of supervising others
- Experience and knowledge of special dietary requirements/modified diets, advising on nutrition, hydration, and dietary needs
- Previous experience working within a budget
- Experience working within a busy and fast-paced kitchen environment
- Experience working in a cafe/restaurant
- Experience of stock ordering and management
- Knowledge of food hygiene and health and safety legislation and best practice
- Good standard of IT skills including Microsoft Excel, Word, Outlook, Teams, and bespoke systems
- Duties must be carried out in compliance with St Monica Trust's Equity, Diversity, and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974, and any criminal conviction, including spent convictions, must be made known at the time of the application.
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