Resident Support Assistant

2 days ago

Westbury, Wiltshire, United Kingdom St Monica Trust Full time
{"Key Responsibilities": "Delivering Exceptional Care

As a Resident Support Assistant at St Monica Trust, you will be responsible for providing a holistic, person-centred service to care home residents. This includes identifying their hospitality, housekeeping, and catering needs and preferences, and collaborating with other teams to achieve this. You will maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation, and St Monica Trust's policies and procedures.

Your duties will include ensuring room checks, communal room comfort, cleanliness, hygiene, and laundry sorting. You will also meet residents' unique needs and collaborate with colleagues across the care home teams.

Key Skills and Qualifications

Communication
  • Write notes and messages - numeracy, literacy, and verbal skills.
  • Communicate with people with differing communication needs.
  • Encourage and influence.
  • Understand and follow instructions and procedures.
  • Strong customer service skills.
  • Mixed methods and mediums of communication.


Thinking Style
  • Analyses and evaluates given information.
  • Adapts style and approach appropriate to situation or task.
  • Structures tasks/activities.
  • Pre-empts issues and trouble-shoots.
  • Refers appropriate decisions to line manager.
  • Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.


Well-being and Values
  • Aware of cultural and individual differences in all interactions and service areas.
  • Demonstrate interest, care, and attention.
  • Create a positive impression.
  • Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
  • Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
  • Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
  • Contribute to maintaining a safe and secure environment - reporting faults, repairs, or hazards through appropriate channels.


Other Skills & Qualifications

Essential
  • Confident with IT and using standard office programs including word, outlook/email, system folders, etc.
  • Understanding of basic food preparation and cleaning techniques.
  • An understanding and appreciation of older people in a care setting and the issues that may affect them.
  • Knowledge of basic health and safety rules.
  • Knowledge of customer service principles.


Desirable
  • Level 1 or 2 in Food Hygiene (or equivalent).
  • Level 2 in Healthcare Cleaning (or equivalent).
  • General level of education (GCSE or equivalent).
  • Familiar with Microsoft 365 and video call programs such as Facetime, Zoom, etc.
  • Working experience in a care setting.
  • Knowledge of safe moving and handling techniques.


Additional Information

Duties must be carried out in compliance with St Monica Trust's Equality, Diversity, and Inclusion Policy.

This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

Salary Range: £25,376.00

Time Type: Part-time

If you have any queries, please contact our Recruitment Team.

Language: en-US

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