Head of Customer Relationship Management

6 days ago

London, Greater London, United Kingdom Love Holidays Full time
{"title": "Head of CRM", "description": "Unlock the Power of Personalisation

At Love Holidays, we're on a mission to revolutionise the way we connect with our customers. As our Head of CRM, you'll be at the forefront of this journey, driving our customer relationship management strategy to deliver unparalleled personalisation and value.

Your Impact
  • Develop and execute a comprehensive CRM strategy, leveraging data and analytics to inform decision-making and drive business growth.
  • Lead a high-performing team to deliver exceptional customer experiences, ensuring seamless communication and engagement across all touchpoints.
  • Collaborate with cross-functional teams to integrate CRM capabilities, driving consistency and excellence in customer messaging and communication.
  • Stay ahead of the curve, continuously innovating and improving our CRM capabilities to meet evolving customer needs and expectations.
Your Skills
  • Proven experience in CRM strategy and implementation, with a strong understanding of data-driven marketing and personalisation.
  • Excellent leadership and people management skills, with the ability to inspire and motivate high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and customers.
What We Offer
  • A competitive salary and benefits package, including a generous pension contribution and individualised training budget.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A chance to work with a leading travel company, shaping the future of customer experience and relationship management.
Interview Process
  1. Initial Screening with our Talent Acquisition Partner
  2. Virtual Interview with our Director of Organic Marketing
  3. In-office Panel Interview with Key Stakeholders
  4. Final Interview with our Chief Marketing Officer
", "lang_code": "en"}

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