Housing & Rent Specialist
6 days ago
About the Role:
We are seeking an experienced Housing and Rent Arrears Assistant to join our team in East London. As a Housing and Rent Arrears Assistant, you will be responsible for promoting a culture of timely payments and managing the rent arrears process across all tenures.
Key Responsibilities:
- Liaise with residents regarding outstanding rent arrears.
- Draft and serve Notices of Seeking Possession (NOSPs) and initiate legal proceedings.
- Produce regular Key Performance Indicator (KPI) reports.
- Deal with all rent applications.
- Administer a variety of tasks.
- Build effective relationships with internal and external partners at all times.
About You:
- Ability to work independently and confidently with various people.
- Strong working knowledge of legislation and regulatory requirements relevant to income management in both social housing and the private sector.
- High level of numeracy and literacy.
- Understanding of health and safety responsibilities, including lone working.
- Experience with Microsoft applications and computerized housing rents applications.
- Proven ability to build effective relationships with internal and external partners.
- Demonstrable knowledge of best practices in income management and debt collection.
- Strong understanding of social housing issues.
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