Global Operational Excellence Lead

2 weeks ago


London, Greater London, United Kingdom Amazon Full time

Are you passionate about advocating for customers and helping them achieve the highest levels of resilience?

As a Global Operational Excellence Lead, you will design and deliver programs locally that can scale to improve our customers' operational health globally.

You will bring together disparate information sets to form a holistic view of the customers' health (including resiliency) and experience.

You will establish "Customer Health Reviews" where leaders can inspect aggregated customer health data and make informed decisions on where to prioritize AWS investment or perform technical deep dives.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The role is flexible and can be from any hub location within Korea, ASEAN and ANZ.

Main Responsibilities:
  • Building a single view of our customers' operational health that allows leaders to make informed decisions on where to prioritize investment.
  • Establishing new mechanisms for inspecting customer health.
  • Driving our most critical escalation process during service disruption.
  • Prioritizing, managing and owning emerging and developing key customer risks/issues from start to finish.
  • Analyzing data trends on key customer issues to identify potential issues.
  • Working with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

This role requires 7+ years of experience in design/implementation/operations/consulting with distributed applications, and experience in a 24x7 operational services or support environment.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.



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