Global Operational Excellence Leader

4 weeks ago

London, Greater London, United Kingdom Deel Full time

About Us

Deel is a pioneering company that empowers businesses to hire anyone, anywhere, easily. Our global team of over three thousand self-driven individuals spans across 100 countries, fostering a unified yet diverse culture that drives continuous learning and innovation.

We aim to break down geographical barriers in hiring, connecting the world's workforce with top companies and opportunities. Our market-leading technology, expertise, and global presence are crucial to delivering exceptional products and features for our customers.

Our Mission

We envision a world without hiring borders, where exceptional talent knows no geographical bounds. Deel strives to create a generational platform that seamlessly connects companies with talent worldwide, fostering a diverse global economy.

Responsibilities

  • Drive operational excellence on a global scale, improving speed, quality, efficiency, and customer experience.
  • Design, implement, and refine complex operational systems, cross-company workflows, and organizational tools, driving excellence across operational teams.
  • Tackle high-impact business challenges by designing and implementing smart solutions, optimizing for return on investment.
  • Identify opportunities to enhance our customers' experiences at their core, collaborating with stakeholders and driving impact quickly and successfully.
  • Work closely with management, ops team members, leadership, product, systems, and more to develop short- and long-term strategies and roadmaps for your area of responsibility.
  • Lead a multi-country operations team, maintaining direct responsibility over output and performance, overseeing recruitment, onboarding, training, and performance management of the rapidly scaling team.

Qualifications

  • 5+ years of experience managing an operations team in fast-paced environments at successful companies (start-up environment and/or global companies).
  • Proven experience leading and scaling teams.
  • KPI-driven mindset.
  • Experience building great processes and products.
  • Problem-focused, solutions-oriented individual with extreme attention to detail.
  • Lots of energy and first-principles thinking.
  • Strong analytical skills, turning data into insights (SQL skills a plus), and actions.
  • Hands-on and pragmatic approach, willing to roll up sleeves.
  • Team player and customer-obsessed.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

  • Provided computer equipment tailored to your role.
  • Stock grant opportunities dependent on your role, employment status, and location.
  • Additional perks and benefits based on your employment status and country.
  • The flexibility of remote work, including WeWork access where available.

Equal Opportunity Employer

Deel values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

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