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Technical Support Specialist

2 months ago

Cumbernauld, United Kingdom Jumar Solutions Ltd Full time

We are seeking a skilled Technical Bar Support Engineer to join our team at Jumar Solutions Ltd. As a Technical Bar Support Engineer, you will be the primary point of contact for customers seeking technical assistance and support.

Key Responsibilities:

  • Provide expert technical support to customers at the Tech Bar.
  • Assist with hardware and software issues, including laptops, desktops, printers, and Apple devices.
  • Develop and maintain in-depth knowledge of specific technologies, including Windows 10/11, iOS, Azure AD, InTune, and M365.
  • Collaborate with cross-functional teams to develop training programs and create help guides.
  • Utilize strong problem-solving and communication skills to resolve customer issues efficiently.

Requirements:

  • Proven experience in a technical support role, with a strong understanding of hardware and software technologies.
  • Excellent customer-facing and teamwork skills, with the ability to work in a fast-paced environment.
  • Desirable qualifications include Azure Fundamentals (AZ-900) and Modern Desktop Administrator Associate (MD101 & MD100) certifications.

About Jumar Solutions Ltd:

Jumar Solutions Ltd is a leading provider of IT services and solutions. We are committed to delivering exceptional customer experiences and supporting our clients in achieving their business goals.