Customer Experience Lead

8 hours ago

Dartford, Kent, United Kingdom Nespresso Full time

About the Role

We are seeking an exceptional Customer Experience Team Lead to join our Nespresso Bluewater Boutique team. As a true Nespresso brand ambassador, you will be responsible for delivering an unparalleled customer experience, showcasing our products and services, and driving sales through effective coaching and training of our team.

Key Responsibilities

  • Develop and implement customer experience strategies to drive sales and customer satisfaction
  • Lead and coach a team of customer-facing staff to deliver exceptional customer service
  • Act as a Nespresso brand ambassador, showcasing products and services to customers
  • Manage and resolve customer complaints in a timely and professional manner
  • Contribute to commercial performance by delivering experience and presenting customers with relevant commercial offers
  • Responsible for the safe and compliant day-to-day operations of the Boutique

Requirements

  • Proven track record of delivering exceptional customer service and leading a team to achieve sales targets
  • Strong understanding of the retail and competitive environment in which the Nespresso Boutique operates
  • Passion for coffee and willingness to learn and leverage new knowledge and skills in your own work
  • Ability to demonstrate effective team coaching and training and providing feedback
  • Maintain and support a positive and collaborative team culture

What We Offer

  • First-class training and development opportunities
  • Competitive salary and benefits package
  • Opportunity to work with a leading luxury coffee brand
  • Complimentary Nespresso coffee machine and monthly supply of coffee capsules

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