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Customer Experience Lead

2 months ago

Dartford, Kent, United Kingdom Nespresso Full time
About the Role

We are seeking a highly skilled and passionate Customer Experience Team Lead to join our Nespresso Bluewater Boutique team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, leading and coaching a team of coffee enthusiasts, and driving commercial performance.

Key Responsibilities
  • Develop and implement customer experience strategies to drive sales growth and customer satisfaction.
  • Lead and coach a team of coffee experts to provide exceptional customer service and product knowledge.
  • Act as a Nespresso brand ambassador, showcasing our products and services to customers.
  • Manage and resolve customer complaints in a timely and professional manner.
  • Contribute to commercial performance by delivering experience and presenting customers with relevant commercial offers.
  • Ensure the safe and compliant day-to-day operations of the Boutique.
Requirements
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong understanding of the retail and competitive environment in which the Nespresso Boutique operates.
  • Passion for coffee and willingness to learn and leverage new knowledge and skills.
  • Effective team coaching and training skills, with the ability to provide feedback and support.
  • Ability to maintain and support a positive and collaborative team culture.
What We Offer

In return for your hard work and dedication, we offer a competitive salary, excellent benefits package, and opportunities for career development and growth.

We are committed to equal opportunity for all and may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken.