IT Infrastructure Support Specialist

2 weeks ago


Burnley, Lancashire, United Kingdom Austin Fraser Full time
Austin Fraser Data Centre IT Technician Job
Are you an IT professional with a passion for infrastructure support? Do you have experience working with Microsoft Windows desktop operating systems and Active Directory?
We are seeking a skilled Data Centre IT Technician to join our team at Austin Fraser in Burnley. As a key member of our technical operations team, you will be responsible for providing IT support across our user base, building and deploying user workstations, and troubleshooting hardware, software, and connected device issues.
About the Role:
Job Summary: We are looking for a highly motivated and experienced IT professional to join our team as a Data Centre IT Technician. The successful candidate will be responsible for providing first-line support to our users, resolving technical issues, and ensuring that all IT systems are running smoothly.
Duties and Responsibilities:
  1. Provide technical support to our users via phone, email, and on-site visits.
  2. Resolve technical issues related to hardware, software, and connected devices.
  3. Build and deploy user workstations, including installing applications and utilities.
  4. Create and manage 365 user accounts, allocating appropriate licensing and configuring mailboxes.
  5. Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM, and providing end-user guidance.

Requirements:
Key Skills and Qualifications:
  1. Experience working with Microsoft Windows desktop operating systems and Active Directory.
  2. Excellent problem-solving skills using logical and systematic approaches.
  3. Good customer service skills and ability to work well under pressure.
  4. Associates Degree/HND in a related discipline or relevant experience in a similar role.

Working Conditions:
This is a permanent full-time position working within our Burnley office. You will be required to work flexible hours to meet the needs of the business, including evenings and weekends.
About Austin Fraser:
Austin Fraser is a leading recruitment agency specialising in technology and digital roles. We pride ourselves on delivering exceptional service to our clients and candidates alike.
The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.

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