Strategic Operations Manager

2 days ago

Uxbridge, United Kingdom Parexel Full time

About the Role

The FSP General Manager provides visionary leadership and oversees the strategic, operational, and financial management of FSP programs for a key customer account. This role ensures high-quality, cost-effective services, drives business growth, maintains customer relationships, and ensures regulatory compliance.

Key Responsibilities

  • Act as the primary point of contact for customers at the account level for FSP programs.
  • Ensure the effective and efficient delivery of FSP services, including establishing and maintaining quality management systems, functions, performance metrics, implementing process improvements, and ensuring adherence to regulatory requirements and industry standards.
  • Accountable for the financial aspects of the FSP account, including budget planning, resource allocation, cost management, and financial reporting.
  • Advise and provide strategic direction to functional/program leads on overall margin improvement opportunities at account level.
  • Develop and implement the strategic direction for the FSP account aligned with the overall goals and objectives of the customer account and Parexel.
  • Define customer-specific needs and improvement areas across the FSP account in alignment with their strategic priorities and our capabilities.
  • Engage FSP customer and internal key stakeholders in regular governance meetings to review account status and performance.
  • Engage handover from pre-award to post-award as the primary account point of contact for the FSP customer.
  • Maintain extensive knowledge of customer pipelines/products/growth strategies.
  • Account-level oversight for all aspects of FSP operational delivery, including timely and quality delivery across customer portfolio.
  • Drive operational excellence within the FSP account through best practices, SOPs, and performance metrics.
  • Develop & maintain executive summary of operational performance for portfolio of programs across the FSP account.
  • Assume accountability for identifying and pursuing new FSP business opportunities within existing accounts.
  • Define the FSP Strategic Account growth strategy, customer engagement level, and objectives aligned with corporate goals and the broader account strategy.
  • Provide coaching and mentoring that fosters adaptability, collaboration, and next-line leadership development.
  • Enhance engagement and retention through career development, team engagement, and proactive guidance.

Requirements

  • Deep experience in FSP leadership and management roles, clinical research operations, customer relationship management.
  • Deep understanding of FSP environment at the market and customer level (pipelines/finances/etc.).
  • Strong understanding of financial management, including budgeting, forecasting, and cost control.
  • Solid understanding of project and portfolio level financial reports (Rev/NBA/Margin).
  • Ability to define KPIs, analyze performance, track metrics, and generate accurate reports.
  • Proficiency in portfolio/account strategy planning.
  • Strong leadership skills, including the ability to inspire, motivate, and drive high performance.
  • Capability to collaboratively build relationships across disciplines, including the commercial/operations partnership with the customer, demonstrating high emotional intelligence.
  • Solid understanding of business development and sales processes combined with operational understanding of quality and compliance management.
  • Experience in leading business improvement change efforts.
  • Strong command of written and spoken English language.

Education

  • Bachelor's degree or equivalent level of education (science or medical related field preferred) or proven substantial management experience. An advanced degree (science, medical, business) is preferred.

  • Strategic Sourcing Manager

    1 week ago

    Uxbridge, United Kingdom Insight Executive Group (IEG) Full time

    Job OverviewInsight Executive Group (IEG) is seeking a seasoned procurement professional to lead their procurement team as Head of Procurement. This is a pivotal role that requires a strategic thinker to drive excellence in procurement across UK communities.**Key Responsibilities:**Develop and refine a long-term procurement strategy aligned with...

  • Strategic Director

    1 week ago

    Uxbridge, United Kingdom Macgregor Cavendish (UK) Ltd Full time

    Job SummaryThe ClientOur client is a leading Global Logistics provider that operates in 170 countries, offering a range of services including urgent shipment, airfreight, and cross-border services.The RoleThe Executive Vice President will be responsible for providing strategic guidance and direction to the board to ensure that our client achieves its...

  • Strategic Director

    7 days ago

    Uxbridge, United Kingdom Macgregor Cavendish (UK) Ltd Full time

    About the Role Macgregor Cavendish (UK) Ltd is seeking a seasoned International Logistics Professional to fill the position of Managing Director. This is a key leadership role that requires strategic guidance and direction to ensure the company achieves its financial vision, mission, and long-term goals. Key Responsibilities The successful candidate will be...

  • Strategic Director

    6 days ago

    Uxbridge, United Kingdom Macgregor Cavendish (UK) Ltd Full time

    About the Role Macgregor Cavendish (UK) Ltd is seeking a seasoned International Logistics Professional to fill the position of Managing Director. This is a key leadership role that requires strategic guidance and direction to ensure the company achieves its financial vision, mission, and long-term goals. Key Responsibilities The successful candidate will be...

  • Regional Site Operations Business Partner

    5 days ago

    Uxbridge, United Kingdom Parkside Office Professional Full time

    About the RoleWe are seeking a highly skilled Regional Site Operations Business Partner to join our team at Parkside Office Professional. As a key member of our Corporate Operations team, you will play a pivotal role in driving business growth and transformation across our regional sites.Key ResponsibilitiesStrategic Relationship Building: Develop and...

  • Regional Site Operations Business Partner

    5 days ago

    Uxbridge, United Kingdom Parkside Office Professional Full time

    About the RoleWe are seeking a highly skilled Regional Site Operations Business Partner to join our team at Parkside Office Professional. As a key member of our Corporate Operations team, you will play a pivotal role in driving business growth and transformation across our regional sites.Key ResponsibilitiesStrategic Relationship Building: Develop and...

  • Regional Operations Manager

    1 day ago

    Uxbridge, United Kingdom Parkside Recruitment Full time

    About the RoleParkside Recruitment is seeking a highly skilled Regional Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional site operations and business partnership services to our clients.Key ResponsibilitiesStrategic Relationship Building: Develop and maintain strategic...

  • Regional Operations Manager

    1 day ago

    Uxbridge, United Kingdom Parkside Recruitment Full time

    About the RoleParkside Recruitment is seeking a highly skilled Regional Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional site operations and business partnership services to our clients.Key ResponsibilitiesStrategic Relationship Building: Develop and maintain strategic...

  • Strategic Brand Manager

    4 days ago

    Uxbridge, United Kingdom General Mills Full time

    About General MillsGeneral Mills is a leading food company with a rich history of innovation and growth. Our portfolio of beloved brands includes Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Fibre One, and Latina Fresh, among others.Job SummaryWe are seeking a highly skilled Strategic Brand Manager to join our International Brand Development Team...

  • Strategic Brand Manager

    4 days ago

    Uxbridge, United Kingdom General Mills Full time

    About General MillsGeneral Mills is a leading food company with a rich history of innovation and growth. Our portfolio of beloved brands includes Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Fibre One, and Latina Fresh, among others.Job SummaryWe are seeking a highly skilled Strategic Brand Manager to join our International Brand Development Team...

  • Regional Operations Manager

    2 days ago

    Uxbridge, United Kingdom Parkside Recruitment Full time

    Job Description**Regional Site Operations Business Partner**We are seeking a highly skilled and experienced Regional Site Operations Business Partner to join our team at Parkside Recruitment. As a key member of our operations team, you will play a pivotal role in driving business growth and success by fostering collaborative relationships with site...

  • Regional Operations Manager

    2 days ago

    Uxbridge, United Kingdom Parkside Recruitment Full time

    Job Description**Regional Site Operations Business Partner**We are seeking a highly skilled and experienced Regional Site Operations Business Partner to join our team at Parkside Recruitment. As a key member of our operations team, you will play a pivotal role in driving business growth and success by fostering collaborative relationships with site...

  • Operations Administrator

    3 months ago

    Uxbridge, United Kingdom Duo Operations Uk Ltd Full time

    **About us** Duo Group are ivolved in project all over the UK, we specialise in the groundworks construction and quarrying sectors, across the UK and Ireland. We are seeking someone keen to progress professionally to provide site administration support to the Duo Group team at HS2 SCS Uxbridge. **Duo Group** Want a new rewarding career challenge? We...

  • Regional Operations Manager

    2 days ago

    Uxbridge, United Kingdom Parkside Recruitment Full time

    Pivotal Role in Regional Business PartnershipThis is a pivotal role as our client evolves and transforms the facilities management function into an elevated regional business partnership, fostering holistic collaboration across all aspects of Corporate Operations.Please carefully review the following details before considering this opportunity.Key...

  • Regional Operations Manager

    2 days ago

    Uxbridge, United Kingdom Parkside Recruitment Full time

    Pivotal Role in Regional Business PartnershipThis is a pivotal role as our client evolves and transforms the facilities management function into an elevated regional business partnership, fostering holistic collaboration across all aspects of Corporate Operations.Please carefully review the following details before considering this opportunity.Key...

  • Senior Manager of Strategic Capacity Planning

    4 weeks ago

    Uxbridge, United Kingdom Coca-Cola Europacific Partners Full time

    Position Overview:In this pivotal role, you will oversee the long-term capacity planning process for Coca-Cola Europacific Partners (CCEP) across various categories and operational units. Your primary objective will be to ensure the availability of essential capacity, resources, and infrastructure to facilitate business expansion by pinpointing opportunities...

  • Senior Manager of Strategic Capacity Planning

    4 weeks ago

    Uxbridge, United Kingdom Coca-Cola Europacific Partners Full time

    Position Overview:In this critical business role, you will oversee the long-term capacity planning process for Coca-Cola Europacific Partners (CCEP) across various categories and operational units. Your primary objective will be to ensure the availability of essential capacity, resources, and infrastructure to facilitate business expansion by pinpointing...

  • General Manager, FSP Operations

    1 day ago

    Uxbridge, United Kingdom Parexel Full time

    When our values align, there's no limit to what we can achieve.   The FSP (Functional Service Provider) General Manager (GM) provides strong leadership and oversees strategic, operational, and financial management of FSP programs for a key customer account. The GM ensures high-quality, cost-effective services, drives business growth, maintains customer...

  • Business Operations Manager

    3 weeks ago

    Uxbridge, United Kingdom Elite Sourcing Full time

    Our Client, a rapidly growing SME within the Mechanical Services industry are recruiting for an experienced Business Operations Manager. The head office is based in Uxbridge, West London and with contracts & projects across London and the surrounding Home Counties. This is an Operational administrative role with a strategic direction for the business to...

  • Chief Financial Officer

    7 days ago

    Uxbridge, United Kingdom Percipere Consulting Ltd Full time

    Job Title: Chief Financial OfficerAbout the Role:Percipere Consulting Ltd is seeking a highly skilled and experienced Chief Financial Officer to join our team. As a key member of our executive team, you will be responsible for leading our financial strategy and ensuring the financial stability and growth of our company.Key Responsibilities:Strategic...