Technical Product Support Manager

3 weeks ago

London, Greater London, United Kingdom Tarmac Full time

About the Role

We are seeking a highly skilled Technical Product Support Manager to join our team at Tarmac. As a key member of our commercial team, you will be responsible for driving technical performance and delivering business growth.

Key Responsibilities

  • Work closely with marketing, operations, commercial, procurement, customers, and technical teams to support the rollout of products and provide technical guidance and expertise.
  • Ensure that consumer-driven product demands have technical solutions linked to slow-moving stocks and increased margins.
  • Strive to differentiate Tarmac from the competition by providing a unique level of service and support in terms of specification writing, product selection, and sustainability advice.
  • Maximize VAP sales through identification of opportunities and technical solutions.
  • Ensure knowledge transfer across regions on slow-moving stock solutions, from both a technical and end-user/market perspective.
  • Regular liaison and support to selected local authorities, targeted key contractors, and national contracting in sector and geographical locations to increase VAP sales.
  • Intelligent, focused VAP promotion based on national and local targets with projected profit/return at specific supply units.
  • Attend commercial meetings and identify and support associated opportunities, with identifying slow-moving VAPs and contributing to creating action plans to improve sales.
  • Participate in the practical development of new products and facilitation of any related trials and ensure successful launch of new products within the region and thereafter support and monitor longer-term sales progress.
  • Support commercial in the review, support, and assessment of accredited contractors, including advice and control of the use of Tarmac VAPs products.
  • Paving the way to assist with securing supplies to longer-term local authority framework contracts either via national contracting or material supply deals with incumbent or newly successful contractors.
  • Identify, in conjunction with client feedback, future R&D opportunities.
  • Promote Tarmac VAPs at industry conferences and events.

Requirements

  • Experience from a commercial aspect as a Technical Product Support Manager within a quarrying, construction, highways, or surfacing industry with knowledge of aggregate, asphalt, concrete, pave, and surfacing.
  • Desirable qualifications include a degree or HNC/HND in a related discipline and technological management experience on multi-million-pound operational, construction, or heavy engineering environments.
  • Computer literacy, good communication skills, and a positive, proactive can-do attitude are essential.

Why Tarmac?

We offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits, including a bonus scheme, enhanced holiday entitlement, contributory pension scheme, access to the Tarmac Reward website, and more.

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