Customer Service Representative

3 weeks ago


Liverpool, Liverpool, United Kingdom Zachary Daniels Full time
Job Description

We are seeking a skilled Customer Service Advisor to join our vibrant customer service team based at our HQ in Liverpool. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Act as the first point of contact for all customer queries.
  • Use our online platform to reply to customer enquiries for both email and social media.
  • Manage live chat during working hours.
  • Deal with customer queries and complaints in a professional and timely manner.
  • Track deliveries with couriers.
  • Maintain customer satisfaction.
  • Assist with returns and ensure the team is up to date with the latest customer communications.
  • Deal with customer chargebacks.

Benefits:

  • Early finish on Fridays.
  • Free parking onsite.
  • On-site gym.
  • 40% staff discount.
  • Staff events.
  • Free refreshments provided.
  • 25 days' holiday plus 8 bank holidays.

Requirements:

  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
  • Understanding of GDPR.
  • Great verbal and written communication skills.
  • The ability to build rapport and trust with customers.
  • Excellent planning and organisational skills.
  • Competent with Microsoft Office - Word/Excel/Outlook.

We are looking for a talented individual who is passionate about delivering exceptional customer service and support. If you have the skills and experience we are looking for, please apply now.



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