Customer Service Advocate

2 weeks ago


Carlisle, Cumbria, United Kingdom Grain Connect Limited Full time
Key responsibilities
  • To provide high-quality telephone, ticket, live chat, and email support to our growing customer base.
  • Providing customer coaching to help customers resolve problems independently.
  • We are looking for individuals with industry qualifications (such as CCNA/Network plus) OR proven experience in a customer service/technical support environment, familiar with Windows, iOS, and Android operating systems, TCP/IP networking, common internet applications, and services.
  • A strong knowledge of gaming, both hosted and online, and in-home wireless networking and propagation.
  • Excellent communication skills to provide clear and concise telephone, ticket, and email support.
  • Patient and willing to go the extra mile, happy to use knowledge to help Grain customers with queries not related to Grain.
  • Self-motivated, self-starter able to work with minimal supervision.


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