Strategic Project Manager, EMEA Operations
3 weeks ago
Company Overview:
Iterable is a leading customer communication platform that empowers brands to deliver personalized experiences with harmonized communications at scale.
We have surpassed $100M in ARR and have raised over $340M from top-tier investors like Index Ventures, Viking, and CRV. Our platform has been recognized as one of the fastest-growing companies in the industry, and we've been named one of America's Best Startup Employers in 2022 by Forbes.
We have a global presence with offices in San Francisco, New York, Denver, and London, and our operations extend to Australia and New Zealand. As a company, we live by our core values of Trust, Growth Mindset, Balance, and Humility.
About the Role:
This role offers a unique opportunity to join our Professional Services team as an Implementation Project Manager, driving customer adoption and value of our products in the EMEA region. You will lead projects to deliver services to clients, working closely with Consultants, Customer Success Managers, and other stakeholders to ensure successful project outcomes.
Key Responsibilities:
- Lead multiple, concurrent projects to deliver onboarding and adoption services to clients
- Partner with Consultants to scope and drive project execution
- Become knowledgeable about the Iterable product and use cases
- Work collaboratively across groups to secure buy-in and drive issues/risks to resolution
- Develop and execute deadlines, budgets, and project activities
- Provide Risk and Resource Management by anticipating bottlenecks and making tradeoffs
- Meet or exceed targets for CSAT, achievement of project goals, and Utilization
Requirements:
To succeed in this role, you'll need:
- Experience in B2B customer-facing service delivery project management
- Previous experience working in a fast-paced, high-tech, SaaS environment
- Proficient with Google Enterprise Suite and project management tools like SmartSheet or Kantata
- Exceptional organizational skills with demonstrated ability to prioritize workload and manage multiple projects
- Excellent written and verbal communication skills
What We Offer:
- Competitive salary: $90,000 - $110,000 per year
- Meaningful equity stake in the company
- Pension plan
- Comprehensive private medical insurance
- Balance Day (First Friday off every month)
- Paid parental leave
- Fertility & Adoption Assistance
- Flexible PTO
- Monthly Employee Wellness allowance
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