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Front Desk Supervisor

2 months ago

City of London, United Kingdom Thistle Full time
Job Description

Job Title: Reception Supervisor

Job Summary:

We are seeking a highly skilled and experienced Reception Supervisor to join our team at The Tower Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from arrival to departure.

Key Responsibilities:

  • Manage the front desk team, providing guidance and support to ensure excellent customer service standards are met.
  • Handle guest queries and resolve issues in a professional and courteous manner.
  • Process check-ins and check-outs efficiently, ensuring accuracy and attention to detail.
  • Develop and maintain relationships with guests, anticipating their needs and delivering personalized experiences.
  • Work collaboratively with other departments to ensure seamless guest experiences.
  • Monitor and maintain the front desk area, ensuring it is clean, tidy, and well-organized.

Requirements:

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Proven ability to work in a fast-paced environment, remaining calm and composed under pressure.
  • Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Ability to work effectively as part of a team, supporting colleagues and contributing to a positive and inclusive work environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
  • Interest-free season ticket loans (conditions apply).
  • Access to a 24/7 Employee Assistance Program.
  • Pension and Healthcare Schemes.
  • Wagestream - get access to earned salary before payday.
  • Paid volunteering days.
  • Generous recommend a friend scheme.
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
  • Great Recognition program.