Restaurant Shift Manager

4 weeks ago


Leicester, Leicester, United Kingdom Tim Hortons Full time
Job Description

At Tim Hortons, we're seeking a skilled Restaurant Shift/Floor Manager to lead our team and drive sales. As a key member of our management team, you'll be responsible for:

Customer Service

  • Providing exceptional customer experiences and ensuring customer satisfaction.
  • Accurately scheduling staff to meet customer demand.
  • Supporting the team to maintain operational efficiency.
  • Conducting regular store walks to ensure a positive customer experience.

People

  • Encouraging staff to share suggestions and concerns.
  • Providing feedback and setting goals for team members.
  • Creating a positive team culture and promoting a respectful work environment.
  • Managing performance and working with HR when necessary.

Driving Sales

  • Understanding sales trends and adjusting strategies accordingly.
  • Ensuring products are correctly merchandised and at optimal levels.
  • Coaching employees to upsell and suggest products to customers.
  • Evaluating opportunities for improvement and implementing changes.

Operations

  • Monitoring key performance indicators, such as sales and employee turnover.
  • Setting an example for the team by maintaining a calm demeanor under pressure.
  • Managing stock orders and ensuring quality control.
  • Maintaining operational standards, including cleanliness and food safety.
  • Implementing a Health and Safety program and reporting incidents to the Regional Manager.

As a successful Restaurant Shift/Floor Manager, you'll have previous experience in restaurant management, excellent communication skills, and a flexible approach to work. If you're passionate about leading a dynamic team and driving sales, we'd love to hear from you.



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