Customer Service Representative
1 day ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our Guest Services team as a Guest Services Assistant. As a key point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience at Center Parcs.
Key Responsibilities
- Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
- Check guests in at our Arrivals Lodge, ensuring a smooth and efficient process.
- Handle guest enquiries on our Maintenance Helpdesk, providing accurate and helpful information.
- Book activities on our leisure booking system, ensuring that guests have access to a wide range of exciting experiences.
- Report any faults or issues to the Technical Services and Housekeeping departments, ensuring that our facilities are maintained to the highest standard.
Requirements
- Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
- A good level of computer literacy, with experience of using booking systems and other software.
- Friendly, genuine, and warm towards guests and colleagues, with a strong focus on delivering exceptional customer service.
- Ability to work well in a team, with a flexible and adaptable approach to work.
Benefits
- Competitive hourly rate of £11.90.
- Opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service.
- Free use of our leisure facilities, including swimming pools, restaurants, and bars.
- Discounted Center Parcs breaks, allowing you to experience our resorts for yourself.
- 20% discount in our restaurant and retail outlets.
- Access to Perks at Work Portal, offering a wide range of retail and leisure discounts.
- Employee Assistance Program, providing support on financial, health, and legal matters.
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