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Customer Service Representative

2 months ago

Carlisle, Cumbria, United Kingdom SSP Group Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Team Member at SSP Group. As a Team Member, you will be the face of our company, providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.

Key Responsibilities:

  • Engage with customers and provide an outstanding customer experience.
  • Ensure a clean, safe, and welcoming environment.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Bring the SSP values to life.

What We Offer:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • 75% discount on your meal while on shift.
  • Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. T&C apply.
  • Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability, and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.

About Us:

SSP Group is a leading operator of food and beverage outlets in travel locations worldwide. We are proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.