Desktop Lead Support Specialist
1 week ago
At HCLTech, we're a $13+ billion global technology company with a team of over 224,000 people across 60 countries. Our industry-leading capabilities are centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
We're looking for a skilled Desktop Lead Support Specialist to join our team in the UK. As a key member of our onsite support team, you'll oversee, monitor, and manage the activities of the team, ensuring seamless operations. Your responsibilities will include preparing weekly SLA/KPI reports and presentations for management calls, managing service requests, and providing incident management support.
**Requirements:**
- Minimum 4 years of relevant work experience
- Good understanding and communication skills
- Fluent written and spoken English language competency
- Cultural sensitivity and ability to work effectively in diverse environments
- Strong time management skills and ability to prioritize tasks and meet deadlines
- Responsible and hardworking attitude
- College degree or above
- Certifications equivalent to CompTIA A+, CompTIA Network+, and/or ITIL V4
We offer a competitive compensation package, including up to 20 days' vacation per year, various insurances, and great opportunities to upskill yourself and get involved with exciting projects. If you're passionate about delivering exceptional service and have a strong technical background, we'd love to hear from you.
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