Desktop Support Specialist
3 weeks ago
About the Role:
As a Desktop Support Specialist at ECI, you will be responsible for providing end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. This is an exciting opportunity to work with an amazing team and contribute to the success of our clients.
Responsibilities:
- Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks.
- Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.
- Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM).
Requirements:
- Bachelor's degree in information technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
- Microsoft Office 365 (O365)
- Microsoft Operating Systems such as Windows Server and Windows 10/11
- Installing and configuring computer hardware operating systems and applications
- Active Directory including account creation, modification and password resets
- Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
- Client VPN setup and troubleshooting
- Understanding of e-mail and spam technologies, and how messaging flows through these systems
- Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
- Hands-on hardware experience with desktops, laptops, and servers
- Familiarity with file system support including permissions, sharing, backups and restores.
- Experience with cloud platforms such as Microsoft 365 suite
What We Offer:
ECI offers a competitive compensation package, which includes a salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we offer opportunities for professional growth and development, a collaborative work environment, and a chance to work with a leading global provider of managed services, cybersecurity, and business transformation.
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