Desktop Support Specialist

4 days ago


London, Greater London, United Kingdom Pinpoint Resourcing Full time
Role Overview

Pinpoint Resourcing is partnering with a leading membership organisation to source an experienced Desktop and Systems Support Analyst for their team on a 6-month contract, potentially leading to permanent employment.

Salary Details

The salary range for this position is £30,000 - £35,000 per annum, equivalent, and includes 35 hours of work per week.

Key Responsibilities
  1. Deliver exceptional customer service to all users of the helpdesk.
  2. Maintain a proactive and professional approach in addressing technical issues.
  3. Prioritise workload efficiently to meet deadlines.
  4. Manage incoming calls to the helpdesk effectively.
  5. Assist in the preparation of internal events.
  6. Adhere to company policies, systems, and procedures.
  7. Liaise with end-users to understand their technical requirements.
  8. Collaborate with external companies to provide support services.
  9. Organise hardware disposal processes.
  10. Develop and maintain departmental procedures and documentation.
Desirable Skills and Qualifications
  1. Extensive experience working in Windows 10/11 environments along with Office 365.
  2. Familiarity with Office 365 Admin, SharePoint, Intune, Teams, and Office 365 applications.
  3. Able to diagnose and troubleshoot desktop hardware and software issues.
  4. Demonstrate strong technical skills to perform a wide range of support tasks.


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