Lead Desktop Support Specialist
1 day ago
This is a challenging opportunity for an experienced Lead Desktop Support Specialist to join our onsite support team at SitePoint Pty.
Key Responsibilities- Operational lead, overseeing the activities of the onsite support team.
- Prepare weekly KPI reports and presentations for the management call.
- Manage service requests, including preparing, building, and provisioning end-user devices and accessories.
- Provide incident management services, including IT helpdesk consulting and break-fix support.
- Assist with asset audits, conducting room inspections and printer inspections.
The ideal candidate will have a strong background in IT support and excellent leadership skills.
Requirements- A minimum of 4 years of relevant work experience, including lead experience.
- Fluent or advanced written and spoken English language skills.
- Cultural sensitivity and ability to work effectively in diverse environments.
- Strong time management skills and ability to prioritize tasks and meet deadlines.
- A college degree or above.
- Certifications equivalent to CompTIA A, CompTIA Network, and/or ITIL V4.
- This role is exclusively onsite with no remote work provision.
$120,000 - $150,000 per annum, commensurate with experience.
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