Contact Centre Team Lead

2 weeks ago


North Acton, Greater London, United Kingdom British Heart Foundation Full time
About the Role

We are seeking an experienced Contact Centre Team Leader to join our team at the British Heart Foundation. As a Contact Centre Team Leader, you will be responsible for leading a team of dedicated advisors, delivering exceptional service across various contact channels.

Key Responsibilities:

  • Lead a team of contact centre advisors to deliver exceptional customer service
  • Develop and implement effective team management strategies to improve performance and productivity
  • Collaborate with other teams to ensure seamless service delivery
  • Identify and address customer complaints and issues in a timely and professional manner

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

About Us:

The British Heart Foundation is a leading charity in the UK, dedicated to funding research and providing support to those affected by heart and circulatory diseases. We are committed to making a difference in the lives of our customers and employees alike.

APCT1_UKTJ



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